Education FAQ


Course information and policies

Each training webpage will include information on credits. Credit information pertaining to the Better Buildings: Better Business Conference is located on the conference website.

To receive credit, you must be present for the entire training; partial credit cannot be given.

In order to receive credit for viewing a webinar, you'll need to pass a short quiz with a score of 80% or greater. Once you complete all modules and pass the quiz, a course completion certificate will be available within the LMS (you can download these anytime by clicking on the certificate icon next to your initials). If you need credits submitted on your behalf, contact All credits have different expiration dates, so it is to your advantage to take the quiz as soon as possible.

Basic: No prerequisite required.

Intermediate: Knowledge level that builds on an introductory program, most appropriate for learners with general knowledge about the topic. It is assumed that learners have at least a cursory understanding of the topic and may possess some direct experience.

Advanced: Knowledge level most useful for individuals with significant knowledge of the topic. This level focuses on the development of in-depth knowledge, a variety of skills, or a broader range of applications. At the advanced level, it is assumed that learners have extensive prior knowledge of the topic and have direct experience (where applicable).

All cancellations are subject to a $25 administrative fee. We will refund 50 percent of the registration fee for cancellations received within two weeks of the training. Cancellations made within three business days of the training are nonrefundable. If this program is not held for any reason, our liability is limited to the refund of the program fee.

Cancellation information for the Better Buildings: Better Business Conference can be found on the conference website.

If a training is cancelled due to the weather, registration fees will be 100 percent refunded. Registration fees are nonrefundable if the event is held and the attendee cancels.

As soon as a cancellation decision is made, an email will be sent to all registrants and the training website will be updated with cancellation information.

Courses that offer continuing education credits are designed to be educational in nature. Prior to a course, speakers sign an agreement stating that they will not promote or endorse any product, services, or device immediately before, during, or directly after presentation. They agree to deliver the course without endorsement, bias, marketing, or sales orientation.

The speaker also agrees that prior to the start of the presentation, they will disclose any proprietary interest in any product, instrument, device, service, or material discussed, as well as the source of any compensation related to the presentation.

All records of an individual’s participation in a Slipstream education program will be maintained electronically for a minimum of seven years.

Information about individuals and the education programs they've engaged in may be shared with our sponsors to help support further educational programming.

Viewing webinars

Live webinars are recorded for on-demand access in Slipstream's learning portal, Coassemble. Create a free account in Coassemble to access all of our on-demand courses.

Email or call 608.210.7114. We will send you the information you need to access the live webinar.

You can join the live broadcast at any time, but because it is a live webinar we cannot "rewind" back to what you have missed. All of our webinars are recorded for on-demand viewing and are made available soon after the live broadcast.

Our live webinars are streamed from Madison, Wisconsin, USA, which is Central Standard Time (GMT - 6). Visit the time zone converter to find the time in your zone.

PLEASE NOTE: Live video streaming may be blocked by your company. Please check with your IT department before a live broadcast to see if you can receive our live feed, and if necessary, request that they unblock video feed from Slipstream.

We typically stream our live webinars using Zoom. We recommend viewing with Google Chrome. 

After you register, you will receive an email confirmation and link that is unique to you. Click on the link; this will prompt you to open Zoom If you do not have Zoom installed, please follow the directions for installation. Once it is installed you will have the option to launch Zoom You will automatically join the webinar and your mic will be muted.



Make sure you have selected Computer mode in Zoom. If you want to connect with your mic and speakers then you need to make sure Zoom is set to the right mode (or else it will not pick up your audio). See Connect to Audio Using Computer Mic and Speakers to learn how to select Computer Mode.

Try a USB headset. The built-in mic and speakers on your computer or mobile device might not pick up your audio as clearly as a headset, because built-in microphones on your computer or webcam can pick up other noise and cause an echo. We recommend a using USB headset plugged into your computer (instead of an analog-connected one), or headphones with a mic included plugged into you mobile device.

Try unplugging and replugging in your mic. Try unplugging your headset or standalone microphone from the computer or device and then replugging it back in. If possible, try using a different USB port.

Try moving the microphone if using a standalone one. If you are using a standalone microphone (i.e., not the built-in one on your computer or a headset), try moving it further away from your mouth. Also be sure to move any hand-held electronic devices (such as an iPhone) away from your mic and speakers, as this can cause feedback.

Try lowering the volume of your built-in speakers. The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up, which could cause an echo.

Check for sources of background noise. There could be something in your environment that is causing the unwanted noise, such as a fan blowing directly into your microphone or other voices if you are in a public area. If you cannot move away from these sources of noise, then try muting yourself when you aren't speaking.

Mute the microphone when you aren't speaking. If you weren't able to resolve your feedback issues, then try muting yourself when you aren't speaking to avoid having the unwanted noise disrupt the session.


Make sure you have selected Phone mode in Zoom. If you dialed in with your telephone but Zoom thinks you are using Computer mode, then it is probably picking up your audio from both sources! See Connect to Audio Using Your Telephone to learn how to select Phone Mode.

Try hanging up and dialing in again. An unknown issue might have occurred when you connected to the audio conference. Try dialing in again to see if the connection is better.

Stop using speaker phone. If you are using speaker phone, try switching to regular mode or using headphones instead. The speaker phone might be causing unwanted feedback.

Try a different telephone. There might be an issue with your telephone itself. If you are using a cell phone, try using a land line phone; it's possible that you have low cell service. If you are already using a land line phone, try using another one if it is available.

Avoid multiple connections in a single room. If there are multiple people in one room who are each connected using their own telephone, try these tips:
•    Have each person use headphones or a headset instead.
•    Have individuals move into different rooms to avoid picking up each others' audio.
•    Have everyone share a single phone line (or speaker phone) and hang up on the other phones.

Slides will most often be shared in the chat during the live webinar or by email after the webinar. If handouts are available, they will also be accessible in our learning portal with the video recording. Launch the learning portal or register once for your free account.

If you are participating in a live webinar, the quiz link will be sent in the follow-up email after the webinar. You will also be able to take the quiz in our learning portal once the live webinar is complete. The course video, handouts, and evaluation can also be found in the learning portal. Launch the learning portal or register once for your free account.

Once you complete all modules and pass the quiz, contact Make a note about what course you completed and what credits you need submitted.

Once you complete all modules and pass the quiz, a course completion certificate will be available within the learning portal (you can download these anytime by clicking on the certificate icon next to your initials).

certificate icon

If you don’t see a certificate but you passed the quiz, it’s probably because you didn’t ‘complete’ all modules. Go back to the course and click on each module (handouts, video, eval, quiz, etc.). You are not required to complete the evaluation or do anything with the handouts, but you do need to click through these things.

Watch a quick overview of our learning portal

Yes, all of our webinars are accessible on any device.

Closed captioning is available for most on-demand videos starting in 2021.