How early do I need to register?
To ensure a seat at the training, please register as early as possible. Registration will remain open until the day of the training unless space is limited, and we reach capacity prior to the event date. (For webinars, you can register before, during, or after the broadcast.)
Can I register online and pay by check?
Only credit card payments are accepted online. If you need to pay by check, please use our printable registration form. Complete the form, print and mail (along with check) to the address below.
Attn: Education and Training team registration
431 Charmany Drive
Madison, WI 53719
I paid with a credit card. How will the charge show up on my statement?
When you purchase a ticket online on Eventbrite.com, the charge on your bank/credit card statement typically appears as: EB * [first 15 characters of event title] SAN FRANCISCO CA. When you purchase a ticket on-site, the charge typically appears as: EVENTBRITE SAN FRANCISCO CA.
I emailed (or mailed) my credit card number on the registration form. How do I know my information is safe?
Registration forms with sensitive information are shredded as soon as they are entered into our registration system. If the form is emailed, the attachment is removed.
Can I register multiple people at one time?
Yes, but each person’s individual information must be entered. Do not use the same name, email, etc. for multiple registrants.
Do you share or sell my contact information?
I’m having trouble registering; what should I do?
Take a look at Eventbrite’s webpage on troubleshooting registration problems or contact the Education and Training team at 608.210.7114 or firstname.lastname@example.org.
How can I get on the wait list when an event is full?
When an event is full, information on how to sign up for the wait list will be posted on that event's webpage. You can also contact the Education and Training team at 608.210.7114 or email@example.com.
Course information / policies
What continuing education credits are offered for each training?
Each training webpage will include information on credits. Credit information pertaining to the Better Buildings: Better Business Conference is located on the conference website.
To receive credit, you must be present for the entire training; partial credit cannot be given.
If IACET credits are being offered, you will need to participate in the assessment that takes place at the training. You must receive a 70 percent or higher to receive a course completion certificate with IACET listed.
In order to receive credit for viewing a webinar, you'll need to pass a short quiz. A link to the quiz will be provided in your registration confirmation email. Separate registration is required for each individual requiring continuing education credit. All credits have different expiration dates, so it is to your advantage to take the quiz as soon as possible.
You list a course level with the AIA credit information. What do those levels mean?
- Basic: No prerequisite required.
- Intermediate: Knowledge level that builds on an introductory program, most appropriate for learners with general knowledge about the topic. It is assumed that learners have at least a cursory understanding of the topic and may possess some direct experience.
- Advanced: Knowledge level most useful for individuals with significant knowledge of the topic. This level focuses on the development of in-depth knowledge, a variety of skills, or a broader range of applications. At the advanced level, it is assumed that learners have extensive prior knowledge of the topic and have direct experience (where applicable).
What is the event cancellation/refund policy?
All cancellations are subject to a $25 administrative fee. We will refund 50 percent of the registration fee for cancellations received within two weeks of the training. Cancellations made within three business days of the training are nonrefundable. If this program is not held for any reason, our liability is limited to the refund of the program fee.
Cancellation information for the Better Buildings: Better Business Conference can be found on the conference website.
What is your cancellation policy if a training is cancelled due to inclement weather? How are we notified?
If a training is cancelled due to the weather, registration fees will be 100 percent refunded. Registration fees are nonrefundable if the event is held and the attendee cancels.
As soon as a cancellation decision is made, an email will be sent to all registrants and the training website will be updated with cancellation information.
Are instructors of courses allowed to promote or endorse products, services, or devices?
Courses that offer continuing education credits are designed to be educational in nature. Prior to a course, speakers sign an agreement stating that they will not promote or endorse any product, services, or device immediately before, during, or directly after presentation. They agree to deliver the course without endorsement, bias, marketing, or sales orientation.
The speaker also agrees that prior to the start of the presentation, they will disclose any proprietary interest in any product, instrument, device, service, or material discussed, as well as the source of any compensation related to the presentation.
All records of an individual’s participation in a Slipstream education program will be maintained electronically for a minimum of seven years.
Records of an individual’s IACET-authorized Continuing Education Units are strictly confidential and available only to participants or persons approved by the participant. Participants may request a complete record at any time. Request should be made in writing to Lonna Berg at firstname.lastname@example.org.
What is your complaint resolution policy?
It is Slipstream’s intent to be responsive to its attendees and their concerns. Therefore, an attendee who has a problem with any aspect of our trainings may use the procedure described below to resolve or clarify his or her concerns.
Step 1: Discussion with director of education, John Viner, (email@example.com or 608.210.7146). The director will respond within five days of receiving the complaint.
Step 2: If the discussion with the director does not resolve the complaint, the attendee can submit a written complaint to the executive vice president, Marge Anderson, (firstname.lastname@example.org or 608.210.7132).
A meeting should be scheduled within five days of receiving the complaint.
I can't watch the live webinar at the scheduled time. Can I view it later?
Yes, we always record live webinars for on-demand access. The link will be emailed soon after the live broadcast to everyone who registered.
I've lost my unique GoToWebinar confirmation email. What should I do?
Email email@example.com or call 608.210.7114. We will send you the information you need to access the webinar.
What if I'm late joining the webinar?
You can join the live broadcast at any time, but because it is a live webinar we cannot "rewind" back to what you have missed. All of our webinars are recorded for on-demand viewing and are made available soon after the live broadcast.
What time zone is "Central Time"?
Our live webinars are streamed from Madison, Wisconsin, USA, which is Central Standard Time (GMT - 6). Visit the time zone converter to find the time in your zone.
How can I make sure my computer or device can stream your webinars?
PLEASE NOTE: Live video streaming may be blocked by your IT department. Please check with your IT professional before a live broadcast to see if you can receive our live feed, and if necessary, request that they unblock video feed from Slipstream.
We typically stream our live webinars with GoToWebinar software. We recommend viewing with Google Chrome. We have also adapted some of our webinar recordings for YouTube.
After you register, you will receive an email confirmation and link that is unique to you. Click on the link; this will prompt you to open GoToWebinar. If you do not have GoToWebinar installed, please follow the directions for installation. Once it is installed you will have the option to launch GoToWebinar. You will automatically join the webinar and your mic will be muted.
What do I do if there is no sound?
Troubleshooting for computer mode (mic and speakers)
Make sure you have selected Computer mode in GoToWebinar.
If you want to connect with your mic and speakers then you need to make sure GoToWebinar is set to the right mode (or else it will not pick up your audio). See Connect to Audio Using Computer Mic and Speakers to learn how to select Computer Mode.
Try a USB headset.
The built-in mic and speakers on your computer or mobile device might not pick up your audio as clearly as a headset, because built-in microphones on your computer or webcam can pick up other noise and cause an echo. We recommend a using USB headset plugged into your computer (instead of an analog-connected one), or headphones with a mic included plugged into you mobile device.
Try unplugging and replugging in your mic.
Try unplugging your headset or standalone microphone from the computer or device and then replugging it back in. If possible, try using a different USB port.
Try moving the microphone if using a standalone one.
If you are using a standalone microphone (i.e., not the built-in one on your computer or a headset), try moving it further away from your mouth. Also be sure to move any hand-held electronic devices (such as an iPhone) away from your mic and speakers, as this can cause feedback.
Try lowering the volume of your built-in speakers.
The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up, which could cause an echo.
Check for sources of background noise.
There could be something in your environment that is causing the unwanted noise, such as a fan blowing directly into your microphone or other voices if you are in a public area. If you cannot move away from these sources of noise, then try muting yourself when you aren't speaking.
Mute the microphone when you aren't speaking.
If you weren't able to resolve your feedback issues, then try muting yourself when you aren't speaking to avoid having the unwanted noise disrupt the session.
Troubleshooting for phone mode
Make sure you have selected Phone mode in GoToWebinar.
If you dialed in with your telephone but GoToWebinar thinks you are using Computer mode, then it is probably picking up your audio from both sources! See Connect to Audio Using Your Telephone to learn how to select Phone Mode.
Try hanging up and dialing in again.
An unknown issue might have occurred when you connected to the audio conference. Try dialing in again to see if the connection is better.
Stop using speaker phone.
If you are using speaker phone, try switching to regular mode or using headphones instead. The speaker phone might be causing unwanted feedback.
Try a different telephone.
There might be an issue with your telephone itself. If you are using a cell phone, try using a land line phone; it's possible that you have low cell service. If you are already using a land line phone, try using another one if it is available.
Avoid multiple connections in a single room.
If there are multiple people in one room who are each connected using their own telephone, try these tips:
• Have each person use headphones or a headset instead.
• Have individuals move into different rooms to avoid picking up each others' audio.
• Have everyone share a single phone line (or speaker phone) and hang up on the other phones.
Can I get a copy of the slides being used in the webinar?
Slides will most often be located in the GoToWebinar dialog box, under Handouts.
Do you offer closed captioning?
Transcripts are available for webinars recorded in GoToWebinar. Click on 'Transcript' directly under the video.
Can I view webinars on my tablet or mobile device?
Yes, all of our webinars are accessible on any device.