Education FAQ
What is your event cancellation/refund policy?
All cancellations for in-person events are subject to a $25 administrative fee. We will refund 50 percent of the registration fee for cancellations received within two weeks of the training. Cancellations made within three business days of the training are nonrefundable.
If an event is not held for any reason, our liability is limited to the refund of the program fee. Cancellation information for the Better Buildings: Better Business Conference can be found on the B4 Conference website.
What is your cancellation policy if an event is cancelled due to inclement weather? How are we notified?
If an event is cancelled due to the weather, registration fees will be 100 percent refunded. As soon as a cancellation decision is made, an email will be sent to all registrants and the training website will be updated with cancellation information.
Registration fees are non-refundable if the event is held and the attendee cancels.
Are course instructors allowed to promote or endorse products, services, or devices?
Courses that offer continuing education credits are designed to be educational in nature. Prior to a course, instructors sign an agreement stating that they will not promote or endorse any product, services, or device immediately before, during, or directly after presentation. They agree to deliver the course without endorsement, bias, marketing, or sales orientation.
The instructor also agrees that before the presentation begins, they will disclose any proprietary interest in any product, instrument, device, service, or material discussed, as well as the source of any compensation related to the presentation.
What is your continuing education privacy policy?
Electronic records of an individual’s participation in Slipstream's education programs will be securely stored for a minimum of seven years to comply with accrediting agencies' requirements.
Information about individuals and the education programs they've engaged in may be shared with our sponsors to help support further educational programming.
How can I make sure my computer or device can stream your live webinars?
We typically stream our live webinars using Zoom. We recommend viewing with Google Chrome. Make sure you have Zoom installed on your computer or device. After you register, you will receive an email confirmation and link that is unique to you. Click on the link; this will prompt you to open Zoom. If you do not have Zoom installed, please follow the directions for installation. Once it is installed you will have the option to launch Zoom. You will automatically join the webinar and your mic will be muted.
PLEASE NOTE: Live video streaming may be blocked by your company. Please check with your IT department before a live broadcast to see if you can receive our live feed, and if necessary, request that they unblock Zoom.
I've lost my unique Zoom confirmation email. What should I do?
Email registration@slipstreaminc.org or call 608.210.7114. We will send you the information you need to access the live webinar.
Can I view webinars on my tablet or mobile device?
Yes, all of our webinars are accessible on any device.
Are closed captions available for videos?
Closed captioning is available for video recordings.
Can I get a copy of the slides being used in the webinar?
Slides will most often be shared in the chat during the live webinar or by email after the webinar.
I can't watch the live webinar at the scheduled time. Can I view it later?
Live webinars are recorded for on-demand access and will be available in Slipstream U, our Learning Management System.
What if I'm late joining the webinar?
You can join the live broadcast at any time, but because it is a live webinar we cannot "rewind" back to what you have missed. All of our webinars are recorded for on-demand viewing and are made available in Slipstream U, our Learning Management System.
Our live webinars are streamed from Madison, Wisconsin, USA, which is Central Standard Time (GMT - 6). Visit the time zone converter to find the time in your zone.
What continuing education credits are offered for each course?
Credit information is posted on the webpage for each course. Are you looking for credits pertaining to the Better Buildings: Better Business Conference? Check out the B4 conference website.
To receive credit for an in-person event, you must attend the entire training; partial credit cannot be given. In order to receive credit for an online course, you'll need to pass a short quiz with a score of 80% or greater. Once you complete the course and pass the quiz, a completion certificate will be automatically emailed to you and made available within Slipstream U, our Learning Management System (LMS).
If you need credits submitted on your behalf, contact credits@slipstreaminc.org. All credits have different expiration dates, so it is to your advantage to take the quiz as soon as possible.
You list a course level with the AIA credit information. What do these levels mean?
- Basic: No prerequisite required.
- Intermediate: Knowledge level that builds on an introductory program, most appropriate for learners with general knowledge about the topic. It is assumed that learners have at least a cursory understanding of the topic and may possess some direct experience.
- Advanced: Knowledge level most useful for individuals with significant knowledge of the topic. This level focuses on the development of in-depth knowledge, a variety of skills, or a broader range of applications. At the advanced level, it is assumed that learners have extensive prior knowledge of the topic and have direct experience (where applicable).
How do I get the link to the quiz for credits?
If you are participating in a live webinar, the follow-up email will include the link to the course in Slipstream U, our Learning Management System. You can then review the webinar recording, take the quiz, and provide course feedback if you wish.
How do credits get submitted on my behalf?
Once you complete the course and pass the quiz, contact credits@slipstreaminc.org. Make a note about what course you completed and what credits you need submitted.
I took the quiz and passed, but don’t see my certificate. Why is that?
Once you complete the course and pass the quiz, an email with a course completion certificate will automatically be emailed to you from Slipstream U, our Learning Management System. Please check your spam folder. Your certificate is also stored in your Slipstream U account.
Troubleshooting for computer mode (mic and speakers):
Make sure you have selected Computer mode in Zoom. If you want to connect with your mic and speakers then you need to make sure Zoom is set to the right mode (or else it will not pick up your audio). Within Zoom, see “Connect to Audio Using Computer Mic and Speakers” to learn how to select Computer Mode.
Try a USB headset. The built-in mic and speakers on your computer or mobile device might not pick up your audio as clearly as a headset, because built-in microphones on your computer or webcam can pick up other noise and cause an echo. We recommend a using USB headset plugged into your computer (instead of an analog-connected one), or headphones with a mic included plugged into your mobile device.
Try unplugging and re-plugging in your mic. Try unplugging your headset or standalone microphone from the computer or device and then plugging it back in. If possible, try using a different USB port.
Try moving the microphone. If you are using a standalone microphone (i.e., not the built-in one on your computer or a headset), try moving it further away from your mouth. Also be sure to move any hand-held electronic devices (such as an iPhone) away from your mic and speakers, as this can cause feedback.
Try lowering the volume of your built-in speakers. The built-in speakers on your computer might be playing back the sound that your built-in mic is picking up, which could cause an echo.
Check for sources of background noise. There could be something in your environment that is causing the unwanted noise, such as a fan blowing directly into your microphone or other voices if you are in a public area. If you cannot move away from these sources of noise, then try muting yourself when you aren't speaking.
Mute the microphone when you aren't speaking. If you weren't able to resolve your feedback issues, then try muting yourself when you aren't speaking to avoid having the unwanted noise disrupt the session.
Troubleshooting for phone mode:
Make sure you have selected Phone mode in Zoom. If you dialed in with your telephone but Zoom thinks you are using Computer mode, then it is probably picking up your audio from both sources! See Connect to Audio Using Your Telephone to learn how to select Phone Mode.
Try hanging up and dialing in again. An unknown issue might have occurred when you connected to the audio conference. Try dialing in again to see if the connection is better.
Stop using speaker phone. If you are using speaker phone, try switching to regular mode or using headphones instead. The speaker phone might be causing unwanted feedback.
Try a different telephone. There might be an issue with your telephone itself. If you are using a cell phone, try using a land line phone; it's possible that you have low cell service. If you are already using a land line phone, try using another one if it is available.
Avoid multiple connections in a single room. If there are multiple people in one room who are each connected using their own telephone, try these tips:
- Have each person use headphones or a headset instead.
- Have individuals move into different rooms to avoid picking up each others' audio.
- Have everyone share a single phone line (or speaker phone) and hang up on the other phones.